Shipping & Returns
At TrailKnox, we believe great gear should come with clear and fair policies. This page explains our shipping, delivery times, returns, and warranty support for TrailKnox adjustable foot pegs and future off-road electric dirt bike components.
If you have questions not covered here, feel free to contact us.
Shipping Information
Fast, reliable international shipping with full tracking support
International Shipping
We ship to United States, United Kingdom, European Union, Canada, Australia, and other selected international destinations.
Fast Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.
Tracking Included
You will receive a confirmation email with tracking details once your order ships. Allow 24–48 hours for tracking updates.
Secure Packaging
All products are carefully packaged to ensure they arrive in perfect condition, ready for installation.
Estimated Delivery Time
Delivery times vary by location and shipping method. Please note that delivery times are estimates and may vary due to customs or local carriers.
Customs & Import Duties
International orders may be subject to customs duties or import taxes depending on your country.
- • These fees are determined by local authorities
- • TrailKnox is not responsible for customs charges
- • Customers are responsible for any applicable import fees
Returns & Exchanges
Easy returns process with rider-first support
Return Eligibility
Unused & Uninstalled
Items must be in original condition, not installed or used
Original Packaging
Must be returned in original packaging with all components
14-Day Window
Return request must be made within 14 days of delivery
Defect Protection
Defective items eligible for return regardless of installation
Installed or heavily used items are not eligible for return unless defective.
How to Start a Return
Contact Support
Contact TrailKnox support with your order number and reason for return
Get Instructions
Our team will provide detailed return instructions and shipping address
Ship Item Back
Package item securely in original packaging and ship to provided address
Receive Refund
Refund processed within 3–5 business days after inspection
Exchanges
If you received the wrong item or a defective product, please contact us.
We will arrange a replacement or exchange where applicable.
Refunds
- Refunds issued after returned items are inspected
- Processed to original payment method
- Processing time: 3–5 business days after inspection
- Shipping fees non-refundable unless our error
Important: Return shipping costs are the responsibility of the customer unless the item is defective.
Warranty & Support
TrailKnox products are built for real off-road riding
Manufacturing Defects
Coverage for any manufacturing defects or material failures
Direct Support
Contact us directly with order number and issue details
Photo/Video Review
Send photos or videos of the issue for quick assessment
Fast Resolution
We review cases promptly and provide solutions quickly
Product Warranty
TrailKnox products are built for real off-road riding. If your product has a manufacturing defect, please contact us with:
- Order number
- Photos or videos of the issue
- Brief description of the problem
We will review the case and provide a solution.
What's Not Covered
Warranty does not cover:
- Normal wear and tear from regular use
- Damage from improper installation
- Damage from crashes or extreme impacts
- Modifications or misuse of the product
Note: Off-road riding is demanding — regular inspection and maintenance are recommended.
Off-Road Use Disclaimer
TrailKnox products are designed for off-road use only. Always follow local laws and regulations regarding street use of electric dirt bikes.
Need Help?
If you have questions about shipping, returns, or your order, our support team is here to help.
Contact TrailKnox SupportHelpful Links
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